1Information We Collect

We collect information you provide directly to us, information generated through your use of our services, and information from third-party sources.

Information you provide:

• Business name, owner name, and contact details (email address, phone number)
• Username and password credentials for account access
• Payment and billing information for subscription plans
• Transaction data entered into the POS system (sales, refunds, inventory)
• Customer contact data you add to the system
• Communications you send to our support team

Information collected automatically:

• Device identifiers and operating system information
• IP address and approximate geographic location
• Log data including access times, pages visited, and actions performed
• App usage analytics and crash reports

2How We Use Your Information

We use the information we collect for the following purposes:

• Providing, maintaining, and improving the Bitway POS platform and services
• Creating and managing your business account and user authentication
• Processing transactions and generating receipts and reports
• Sending service notifications, technical alerts, and support messages
• Responding to your inquiries and providing customer support
• Monitoring and analyzing usage patterns to enhance user experience
• Detecting, preventing, and addressing fraud or security incidents
• Complying with legal obligations and enforcing our terms

3Information Sharing & Disclosure

We may share your information in the following circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our platform (hosting, analytics, payment processing), bound by confidentiality agreements
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset
• Legal Requirements: When required by law, court order, or governmental authority
• Safety & Security: To protect the rights, property, or safety of Bitway, our users, or the public
• With Your Consent: In any other circumstances with your explicit prior consent

4Data Security

We implement industry-standard security measures to protect your data:

• All data transmitted between your device and our servers is encrypted using TLS/HTTPS
• Passwords are stored using strong cryptographic hashing (bcrypt)
• Access to personal data is restricted to authorized personnel only
• We conduct regular security assessments and vulnerability testing
• Our infrastructure is hosted on secure, redundant servers

While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account data is retained for the duration of your active subscription plus 90 days after termination
• Transaction records may be retained for up to 7 years to comply with financial regulations
• Log data is typically retained for 12 months
• You may request deletion of your data at any time, subject to legal retention requirements

6Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data ("right to be forgotten")
• Restriction: Request that we limit the processing of your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing of your data in certain circumstances
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at privacy@bitway.ae.

7Cookies & Tracking Technologies

Our web platform uses cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for the platform to function (session management, authentication)
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling essential cookies may affect platform functionality.

8Third-Party Services

Our platform may integrate with third-party services (payment gateways, delivery platforms, accounting tools). These services have their own privacy policies, and we encourage you to review them. We are not responsible for the privacy practices of third-party services.

9Children's Privacy

Our services are designed for business use by adults (18 years and older). We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

10Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page with a new "Last Updated" date, sending an email notification to registered account owners, and displaying an in-app notification.

Your continued use of our services after the effective date of changes constitutes acceptance of the updated policy.

11Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: